Terms and Conditions

All psychological therapy and supervision is offered under the following terms and conditions.

Please read these carefully and discuss any questions you have with me.

My professional responsibilities:

My goal is to provide you with my professional services to the best of my abilities. If I do not believe that I able to assist you, I will try to help you to find another suitable professional either by giving you the details of other practitioners or by directing you towards referral resources, such as lists of practitioners held by professional bodies.

I will undertake my duties in a professional manner with due regard for my training and experience.

I will endeavour to listen to you respectfully at all times.

I am registered as a counselling psychologist in the UK and my practice takes place under the jurisdiction of UK law, even if you are located outside of the UK. I work to the HCPC Standards of Proficiency.  If for any reason you think that my behaviour has been unprofessional I would strongly encourage you in the first instance to discuss your concerns with me. If you remain dissatisfied with my professional behaviour you can register a complaint with the Health and Care Professions Council.

I will treat the information you disclose as confidential and not pass on any information to others except under certain circumstances, including, but not necessarily limited to:

Circumstances where the law requires me to disclose information to appropriate authorities. In exceptional circumstances I may be required by law not to inform you that I have disclosed information about you or about third parties you have discussed.

Where there is a serious and immediate risk to the life or well being of yourself or another. If I am so concerned about an issue of safety that I think a relevant person, body or authority should be informed I will try to discuss this with you beforehand and encourage you to take the step of making the disclosure yourself unless this action would in my opinion be detrimental to your health or wellbeing.

Situations where I am obliged to disclose information to protect the safety of others, in particular children.

Where you give me permission to discuss your treatment with another health professional, for example your General Practitioner.

As part of my professional obligations I have regular supervision with an experienced colleague where I might discuss details of your treatment in order to ensure that my work is safe, effective and professional. These professional consultations are confidential and bound by the same ethical guidelines as my practice.

I would encourage you to make your own notes and to take them away to refer to later. You are welcome to make an audio recording of our sessions to listen to later. You may not disseminate these recordings in any form without my written permission. You are welcome to bring a friend or family member to attend sessions for support. On occasion I might request that I make an audio recording of the session for use in supervision. You are entitled to decline this without it affecting the treatment you receive in any way.

I make a written summary of the session, which is held securely. You are entitled to a copy of this record on request but if you wish to see it I would encourage you to discuss your reasons with me first.

You are entitled to ask questions about any treatment or intervention I propose, or about my qualifications, accreditation and experience, which I will attempt to answer.

As a rule I do not write letters of support, or about treatment, for the courts, police or other bodies. However I am happy to provide a letter confirming attendance, or to write a referral letter to a relevant health professional in the interests of obtaining suitable treatment. There might be a charge for writing a letter.

I reserve the right to terminate treatment if you:

Do not attend scheduled sessions.

Cancel or reschedule sessions at short notice or repeatedly.

Do not pay the agreed fee in a reasonable time (usually 5 working days).

Or if, in my professional opinion, I conclude that I am not the appropriate person to be treating you.

Your obligations and responsibilities:

I require you to pay any bills promptly at the sum we have agreed for my professional services.

If you are unable to attend a scheduled appointment I require you to inform me of the cancellation by 5pm on the working day immediately preceding the day of the appointment. If I receive less notice than indicated above, or you do not attend without giving notice, I reserve the right to charge up to the full fee for the missed session. After a missed session or a late cancellation I will require you to confirm that you would like to attend any other sessions that have been previously booked and for you to have paid any outstanding fees before a further appointment can be booked.

In order for treatment to be effective it is necessary that you disclose to me all information that is relevant to your treatment.

You are entitled to terminate treatment at any time without giving a reason. However, I would strongly encourage you first to discuss any problems with the treatment with me so that we can attempt to resolve them. Psychological therapy is thought to be more effective when the end of treatment is mutually agreed and your treatment goals have been met.

If there is anything about these terms and conditions that is unclear or that you wish to discuss please feel free to raise the matter with me. I look forward to working with you.

Andrew Grimmer